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(Last revised on: 1 September, 2012)
Arbonne Europe Sàrl and its affiliates (collectively, “Arbonne”) appreciates the importance of protecting your personal information and recognises your trust in Arbonne when you supply personal information to Arbonne.
1. Collection and Use of Information
Arbonne may collect “Personal Information” about you to the extent necessary for one or more of the following reasons:
1.1 the information is required in connection with your use of this website;
1.2 the information is required to provide you with goods and services you requested from Arbonne (including, for example, information required in connection with billing by Arbonne for those goods and services);
1.3 the information is required to improve goods and services Arbonne offers and in order to market, advertise or otherwise communicate to you the goods and services provided by Arbonne;
1.4 the information is required by Arbonne to assess and access the market for Arbonne's goods and services;
1.5 the information is required to provide security for your use of Arbonne's website; and
1.6 the information is required to comply with taxation, and any other legislative requirements imposed on Arbonne and/or is required in connection with any legal proceeding involving Arbonne whether in relation to you or otherwise.
"Personal Information" means information or an opinion (including information or an opinion forming part of a database), whether true or not, about an individual whose identity is apparent, or can be reasonably ascertained, from the information or opinion. By way of example only, Arbonne may collect your name, address, telephone number, facsimile number, email address, age, date of birth, driver's licence details, credit card information, etc.
2. How Arbonne collects Personal Information from you
Arbonne may collect Personal Information from you in a number of ways including (without limitation): on forms, from Independent Consultants, questionnaires and surveys, over the telephone, person to person, and from a contract you enter into with Arbonne.
Arbonne may collect de-identified information through your use of Arbonne’s website, including the dates and times you access this website, the domains from which you visited this website, your activity on the website and Internet Protocol addresses. This information is sometimes referred to as “click stream data”, and Arbonne may use this data to analyse trends and statistics in order to improve the service provided through this website.
Arbonne may collect this information through the use of technologies, including “cookies”. A “cookie” is a text file sent by this website to your browser and stored on your computer as an anonymous tag that identifies your computer, but not you, to Arbonne. Please note you can set your browser to disable cookies, but some parts of this website may not function properly or at all if cookies are disabled.
Independent Consultants consent to the collection of personal information in accordance with the terms of the Arbonne Independent Consultant Application and Agreement executed by them when registering with Arbonne. Preferred Clients consent to the collection of personal information in accordance with the Terms and Conditions of the Preferred Client Program executed by them when registering with Arbonne.
3. Effect of non-provision of Personal Information; anonymity
If the Personal Information Arbonne requests for the provision of goods or services is not provided to Arbonne, or you request to provide information anonymously, Arbonne may not be able to provide the goods or services to you. As noted above, if you change your browser settings to disable cookies, some parts of Arbonne’s website may not function properly, which may adversely affect Arbonne’s ability to provide your requested goods or services to you.
4. Arbonne's use and disclosure of your Personal Information
By accessing and/or using Arbonne’s website, you are deemed to consent to Arbonne using your Personal Information collected by Arbonne for the following purposes:
4.1 communicating with any necessary party in order to effect an agreement, or in connection with an agreement, entered into by you with Arbonne. Arbonne products are sold through our network of Independent Consultants, including online shopping that is fulfilled directly by Arbonne in connection with an Arbonne Independent Consultant. If you are purchasing goods or services from Arbonne, we will automatically route your personal and purchasing information to an Arbonne Independent Consultant;
4.2 the processing of invoices, bills, and related financial matters necessary for Arbonne's provision of goods and services, including, but without limitation, the disclosure of information to credit agencies and/or service providers;
4.3 notifying you about Arbonne's new or existing products and services;
4.4 market research in relation to Arbonne's products and services;
4.5 the distribution to you (or any organisation, company, or group you represent) educational material and general information relating to Arbonne or its approved partners; and
4.6 monitoring use of Arbonne's website.
Arbonne undertakes that it will not sell, transfer or share any Personal Information about you to any third parties outside of Arbonne and its approved partners who agree to comply with the all necessary legal requirements concerning privacy, or under exceptional circumstances as may be required by law or to protect legal rights.
5. Data security
Arbonne takes reasonable steps to protect the Personal Information Arbonne has under its control against accidental or intentional manipulation, loss, destruction, or against access by unauthorised persons. Nevertheless, Arbonne is not responsible for harm that you or any person may suffer as a result of breach or requirements under the Privacy Act to maintain the security of your Personal Information in respect of your use of this site or any information you transmit to this site. By using this website, you acknowledge and accept this risk.
6. Overseas and third party websites
This website may contain links to websites owned and maintained by independent parties. Arbonne takes no responsibility for the privacy practices or the content of any websites linked to this website.
7. Amendments and Updates to Policy
Your continued access to and use of this website (including the purchase of goods and/or services) indicates your agreement to the amendments. If you object to such changes, Arbonne will comply with our prior policies as to any data previously collected, but please do not access or use the website.
8. Access, Correction and Further Information
Arbonne takes all reasonable steps to ensure that the Personal Information Arbonne collects is accurate, complete and up to date. However, Arbonne relies upon the accuracy and completeness of the Personal Information you supply. Accordingly, if you identify any inaccuracy in your Personal Information, you need to make a change or wish to verify such information, please contact Arbonne with a request to access your Personal Information with sufficient information to enable Arbonne to verify your identity. Arbonne will provide you with access to your Personal Information unless Arbonne is permitted under the Privacy Act or other applicable privacy legislation to refuse to provide you access. Arbonne reserves the right to charge an administrative fee to cover its reasonable costs for providing access to your Personal Information. Please direct all requests to Arbonne's privacy officer, the details of whom are listed below.
Arbonne does not adopt or use any identifiers of any Australian government body or agency assigned to any individual as its own identifier.
10. Cross-border Data Flows
To the extent Arbonne collects Personal Information from you in Australia and such Personal Information is transferred to any affiliated entity that directly, or indirectly, controls, or is controlled by, or is under common control with, Arbonne or an independent third party in a country other than Australia, Arbonne reasonably believes that the entity receiving the Personal Information is subject to a law, binding scheme or contract which effectively upholds principles for the fair handling of information that are substantially similar to the NPPs. Further, Arbonne has taken, wherever possible, reasonable steps to ensure that the Personal Information which it has transferred will not be held, used or disclosed by the recipient of the Personal Information inconsistently with the NPPs. Arbonne may also make such a transfer of Personal Information when it is necessary for the performance of a contract between you and Arbonne or for the conclusion or performance of a contract between Arbonne and a third party in your benefit.
By your continued use of this website, you acknowledge that Arbonne may transfer Personal Information in the manner set out in this clause 10.
11. Contacting Arbonne
Arbonne's privacy officer may be contacted by completing the online form at arbonneinternational.com.au > Contact Us or by mail, marked:
Attention of the Compliance Department
Arbonne Europe Sàrl
c/o Arbonne Australia Pty Ltd.
Level 1, Building C
Rhodes Corporate Park
1 Homebush Bay Drive
RHODES NSW 2138
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